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Frequently Asked Questions

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

Can use your paypal account, or credit card payment via paypal, or Bank Transfer.

Almost orders are shipped using Amazon Multi-Channel Fulfillment. Out of stock in the warehouse will use DHL and USPS. Please see the table below for the current service levels, charges and estimated shipping times.

Method Service *Estimated Delivery Time
Standard Shipping Amazon Multi-Channel Fulfillment 2-5 Business Days
5-Day Shipping DHL 5-10 Business Days
5-Day Shipping UPS 5-10 Business Days

*Shipping time does not include processing time of two business days. Amazon Multi-Channel Fulfillment Ship From United States, Others Ship From Shanghai, China.

Orders are processed and shipped during business days only. Business days refer to Monday-Friday with the exception of the following holidays:

Martin Luther King Jr. Day

President's Day

Memorial Day

Independence Day

Labor Day


Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Day

We strive to ship orders as quickly as possible. We typically ship all orders in 1-2 business days. For example, if you place an order on Tuesday, your order may ship on Wednesday or Thursday.

That day, you'll receive an email notification with a tracking link. For expedited orders, the following day is considering the first shipping day.
Please refer to our Shipping Methods for more information.

A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Go to the return page.